reAlpha Tech Corp. — Terms of Use

Last Updated: February 11, 2026

Welcome! These Terms constitute part of the Agreement regarding the Services between you and the applicable reAlpha entity providing Services to you. These Terms provide important information to you, including information about your obligations when using the Services, about content you access through the Services, about content you contribute to the Services, and about the limits of our liability to you. By accessing, downloading, or using any portion of the Services, which are available to you in whole or in part, you signify that you accept the terms of the Agreement.

Your use of and access to each Service is subject to these Terms and the broader Agreement. Please review these Terms and the broader Agreement carefully.

PLEASE NOTE: WHERE PERMITTED BY APPLICABLE LAW, WHEN YOU AGREE TO THIS AGREEMENT AND THESE TERMS YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY CLAIM BETWEEN YOU AND REALPHA THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW CAREFULLY SECTION 10 BELOW FOR DETAILS REGARDING ARBITRATION (INCLUDING THE PROCEDURE TO OPT OUT OF ARBITRATION). THIS AGREEMENT ALSO CONTAINS A CLASS ACTION WAIVER.

BY ENTERING INTO THIS AGREEMENT, YOU ACKNOWLEDGE THAT YOU UNDERSTAND THIS AGREEMENT AND AGREE TO ALL OF ITS TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE SERVICES.

1. Definitions

“Agreement” means, collectively and as applicable to you, these Terms, any service-specific addendum, reAlpha’s Privacy Policy, and all other applicable terms, conditions, and policies that we make available to you in connection with your use of the Services.
‍“Content” means, all materials displayed via the Services — including text, images, property listings, data, software, configurations, metadata, design, trademarks, and other information.
“Notice” means, the DMCA Notice of Alleged Infringement, as further described in Section 11.
“reAlpha” or “our” or “we” means, collectively, reAlpha Tech Corp, its subsidiaries and its affiliates, or as applicable to you, the specific entity, and/or the affiliates of such entity, providing the Services to you.
‍“Services” means, collectively, the websites, mobile apps, platform, and any real-estate, mortgage, title, or other products and services provided by reAlpha.
‍“Third-Party Services” means, services operated by third parties, including partners, vendors, lenders, title companies, mortgage providers, advertising networks, analytics vendors, and others that collaborate with reAlpha.
“Terms” means, these Terms of Use.
‍“User” means, any person or legal entity using or accessing the Services, now or in the future.
‍“Your Content” means, any content you upload, post, or transmit via the Services (e.g. property listings, messages, documents).

2. Who May Use the Services

You must be of legal age (at least 18), or otherwise have legal capacity under your jurisdiction, to use the Services.
If you register for an account, you must provide accurate, truthful, and complete information. You are responsible for safeguarding your credentials and any activity under your account.
You may not share your account, credentials, or allow unauthorized use of your account or our Services.

3. License to Use the Services

reAlpha grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal, non-commercial purposes (unless otherwise agreed).
All rights not explicitly granted are reserved by reAlpha (or its licensors).
You agree not to reproduce, distribute, modify, reverse-engineer, or attempt to derive source code from the Services or Content — except as expressly permitted by reAlpha.
reAlpha does not guarantee that any Content will be made available through the Services and reAlpha reserves the right, but not the obligation, to (i) remove, edit, or modify any Content in its sole discretion, at any time, without notice to you, and for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content or if reAlpha is concerned that you may have violated these Terms), or for no reason at all, and (ii) remove or block any Content from the Services.

4. User Content; What You May (and May Not) Do

If you submit or upload Your Content, you represent that you have full rights to do so. You also grant reAlpha (and its affiliates, partners, licensees) a non-exclusive, worldwide, royalty-free, transferable, sublicensable, perpetual license to use, reproduce, display, distribute, adapt, and otherwise exploit such content (consistent with the Services).
You are responsible for the accuracy of Your Content, ensuring your content complies with these Terms, and for any consequences arising from posting, transmitting, or sharing it.
You are responsible for conducting all necessary, appropriate, and prudent inquiries, investigations, research, and due diligence in connection with the use of our Services.
You are responsible for taking all necessary precautions when interacting with others, Content or publicly posting Your Content.
You shall not: (i) use the Services for any purpose that is prohibited by these Terms; (ii) post or transmit any material that is unlawful, fraudulent, defamatory, discriminatory, infringing, or otherwise objectionable through our Services; (iii) recruit, solicit, or encourage any other user to use third party services or websites that are competitive to ours; (iv) use the Services to find a listing, landlord, buyer or seller, and then complete a transaction independent of the Services in order to circumvent the obligation to pay any fees related to our provision of the Services; (v) take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our (or our third party providers’) infrastructure; (vi) interfere or attempt to interfere with the proper working of the Services or any activities conducted in connection with the Services; (vii) bypass, circumvent or attempt to bypass or circumvent any measures we may use to prevent or restrict access to the Services (or other accounts, computer systems or networks connected to the Services); (viii) attempt to overload, hack, scrape, or otherwise interfere with the Services; (ix) run any form of auto-responder or “spam” on the Services; (x) use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the Site; (xi) take any action in violation of our guidelines and policies; (xii) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services (including, without limitation, any mobile applications), except to the limited extent that applicable laws specifically prohibit such restriction; (xiii) modify, translate, or otherwise create derivative works of any part of the Services; (xiv) infringe any patent, trademark, trade secret, copyright, right of publicity, or other right of any other person or entity or violates any law or contractual duty; or (xv) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder.
You shall abide by all applicable local, state, national, and international laws and regulations.

5. Use of Third-Party Services, Partners & Transactions

Because reAlpha provides integrated real-estate, mortgage, title, and related services, you acknowledge and agree that:

Some transactions may involve third-party partners (e.g. lenders, title companies, inspectors, brokers, contractors).
To facilitate such services, reAlpha may share your data with those partners — in accordance with and as further described in our Privacy Policy — and you may be required to accept additional terms from those third parties.
reAlpha is not responsible for the compliance, practices, or performance of third-party partners. Your use of third-party services is at your own risk.

6. Disclaimers & No Guarantees; No Agency or Brokerage Relationship (Unless Expressly Stated)

Unless you explicitly enter into a written agreement with reAlpha (or an affiliated licensed broker), reAlpha does not guarantee any property representation, mortgage approval, title guarantee, or transaction completion.
Property listings may be provided by third parties; reAlpha does not independently verify all listing information, property conditions, or legal / regulatory status — you are responsible for verifying independently.
All content, services, and communications via the Services are provided “as is” and “as available.” reAlpha disclaims any warranty of accuracy, completeness, merchantability, fitness for a particular purpose, or non-infringement.
Your reliance on Content (property data, mortgage estimates, title information, etc.) is at your own risk.

DISCLAIMERS RELATED TO OUR REBATE*

Customers who purchase a home using real estate services by reAlpha’s licensed real estate brokerages, may be eligible for a rebate of up to 1% of the home purchase price and, where available, may also choose to bundle reAlpha Mortgage services for an additional rebate of up to 0.5% of the home purchase price as further described in the buyer agreement between the customer and reAlpha (the “Rebate”). The Rebate is subject to the following terms and eligibility requirements:

Must enter into Buyer Agreement. Customer must, amongst other eligibility requirements, enter into a buyer agreement with one of reAlpha’s licensed real estate brokerages to be eligible for the Rebate.
‍Rebate as a Closing Credit. The Rebate is provided only as a credit that can be applied toward eligible closing costs (“Closing Credit”) and may not exceed total closing costs. Any unused portion of the Closing Credit is forfeited. Closing Credits are non-transferable, not redeemable for cash, and cannot be rolled over for future transactions or closings through reAlpha. Conditions and exclusions apply. Rebate structure and minimums are subject to change.
No Guarantee; Rebate May Vary. The Rebate is not guaranteed and the Rebate amount will vary based on the market location, purchase price of the real property, and other factors, and will be subject to minimum commissions retained by reAlpha.
Limited Availability. The Rebate and Closing Credits are only available in jurisdictions where (a) we offer brokerage/real estate services and (b) a rebate/commission credit is permitted by applicable law and regulation.
No Offer Where Prohibited. The Rebate is void where prohibited or restricted by law, regulation, Multiple Listing Service rules, or other applicable requirements.
Taxes and Reporting. The tax consequences of the Rebate and the Closing Credit can vary by jurisdiction and individual circumstances. Customers should consult a tax professional to understand any tax consequences of the Rebate and the Closing Credit. Neither reAlpha, nor its subsidiaries or affiliates provide tax, accounting, or legal advice.
Rebate Changes. We reserve the right to modify, suspend, or terminate the Rebate (including eligibility rules and rebate formulas) at any time in our sole discretion.
Not a Contract for Brokerage Services. These disclaimers only apply to the Rebate and do not replace the buyer agreement or any other agreement entered into between the customer and reAlpha.

*See the executed buyer agreement for additional terms and conditions.

7. Limitation of Liability; Indemnification

To the maximum extent permitted by law, reAlpha and its affiliates, officers, directors, employees, agents, and partners will not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from your use (or inability to use) the Services, even if reAlpha was advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless reAlpha (and affiliates, partners, etc.) from and against any claim, demand, loss, liability, damages, or expenses (including legal fees) resulting from your misuse of the Services, your breach of these Terms, or your violation of any law or rights of a third party.

8. Modifications to Terms; Termination

reAlpha may modify these Terms at any time. The effective “Last Updated” date at the top reflects the current version.
We will post changes on our website. Your continued use after changes indicates acceptance.
reAlpha may suspend or terminate your access to the Services at any time for any reason (e.g. violation of Terms, inactivity, business decision), without liability.
Termination does not relieve you of accrued obligations (e.g. payment, indemnification, non-disclosure).

9. Governing Law

Use of this website and these Terms shall be governed by the laws of the State of New York of the United States of America, without regard to its conflict of law provisions.

10. Arbitration Clause and Class Action Waiver

IMPORTANTLY, PLEASE REVIEW THIS SECTION AS THIS ARBITRATION CLAUSE AND CLASS ACTION WAIVER AFFECTS YOUR LEGAL RIGHTS.

ARBITRATION. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT (1) ANY AND ALL DISPUTES AND CAUSES OF ACTION ARISING BETWEEN YOU AND ANY REALPHA ENTITY, WITH REGARD TO YOUR RELATIONSHIP WITH REALPHA, INCLUDING, WITHOUT LIMITATION, DISPUTES RELATED TO THESE TERMS, YOUR USE OF THE SERVICES, AND/OR RIGHTS OF PRIVACY AND/OR PUBLICITY, SHALL BE RESOLVED INDIVIDUALLY (WITHOUT RESORT TO ANY CLASS, REPRESENTATIVE OR CONSOLIDATED ACTION OR PROCEEDING), AND EXCLUSIVELY BY FINAL AND BINDING ARBITRATION IN NEW YORK WITHIN ONE YEAR FROM THE DATE THAT THE CAUSE OF ACTION AROSE (OR, IF MULTIPLE CAUSE OF ACTIONS ARE INVOLVED, FROM THE DATE THAT THE FIRST CAUSE OF ACTION AROSE) PURSUANT TO THE AMERICAN ARBITRATION ASSOCIATION’S RULES FOR ARBITRATION OF CONSUMER-RELATED DISPUTES; AND (2) JUDGMENT UPON SUCH ARBITRATION AWARD MAY BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS SECTION 10 IS GOVERNED, IN ALL RESPECTS, BOTH PROCEDURALLY AND SUBSTANTIVELY, BY THE UNITED STATES FEDERAL ARBITRATION ACT. YOU AND THE APPLICABLE REALPHA ENTITY AGREE THAT YOU ARE EACH EXPRESSLY WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

DISCOVERY AND RIGHTS TO APPEAL IN ARBITRATION ARE GENERALLY MORE LIMITED THAN IN A LAWSUIT, AND OTHER RIGHTS THAT YOU AND REALPHA WOULD HAVE IN COURT MAY NOT BE AVAILABLE IN ARBITRATION.

Class Action Waiver. NEITHER YOU NOR REALPHA WILL PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION FOR ANY CLAIMS COVERED BY THE AGREEMENT. YOU ARE GIVING UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST US INCLUDING ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person’s account, if we are a party to the proceeding.

If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration section will be null and void. This arbitration agreement will survive the termination of your relationship with us.

If any other provision of this Section 10 requiring that claims be brought only on an individual basis and not on a class, collective, or representative basis, is determined to be invalid or unenforceable with respect to any particular claim, including any remedy or request for relief, then that particular claim, remedy or request for relief shall not proceed in arbitration but rather will be resolved in a court of competent jurisdiction subject to Section 9. If that happens, however, the arbitration provisions in this Section 10 will still be fully enforceable as to all other claims, which must be resolved in arbitration on an individual basis. Any arbitrable claims will be resolved before non-arbitrable claims, which the parties will jointly request to be stayed pending the conclusion of arbitration. In any subsequent litigation of non-arbitrable claims, the arbitrator’s factual findings will not be entitled to deference by the court.

In addition, you have the right to opt out of arbitration entirely and litigate any claim if you provide reAlpha with whom you are entering into this arbitration agreement with personally signed, written notice of your desire to do so by email at legal@realpha.com (with the subject line “Arbitration Opt Out”) or by a personally signed written notice sent by certified mail to reAlpha at 6515 Longshore Loop, Suite 100, Dublin, Ohio 43017, within thirty (30) days following the date you first agree to this arbitration agreement.

11. DMCA Notice of Alleged Infringement

DMCA Notice of Alleged Infringement (“Notice”)

1. Identify the copyrighted work that you claim has been infringed, or - if multiple copyrighted works are covered by this Notice - you may provide a representative list of the copyrighted works that you claim have been infringed.

2. Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including at a minimum, if applicable, the URL of the link shown via the Service(s) where such material may be found.

3. Provide your mailing address, telephone number, and, if available, email address.

4. Include both of the following statements in the body of the Notice:

“I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”
“I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”

5. Provide your full legal name and your electronic or physical signature.

Deliver this Notice, with all items completed, to reAlpha’s Legal Department:

Legal Department – Copyright

525 Washington Blvd

Jersey City, NJ 07311

Email: legal@realpha.com

12. Notices & Contact Information

All notices to reAlpha should be sent to:

reAlpha Tech Corp.

Postal Address: 6515 Longshore Loop Suite 100, Dublin, OH 43017

Attn: Legal Department

Email : support@realpha.com‍

Phone: +1 707-732-5742

13. Miscellaneous

Severability. In the event that any portion of these Terms are deemed unenforceable, unlawful or void by a tribunal of competent jurisdiction, in any jurisdiction for any reason, unless narrowed by construction, such portion of these Terms shall, for purposes of such jurisdiction only, be construed as if such invalid, prohibited or unenforceable portion had been more narrowly constructed so as not to be invalid, prohibited or unenforceable (or if such provision cannot be drawn narrowly enough, the tribunal making any such determination shall have the power to modify such portion of these Terms to the extent necessary to make such portion of these Terms enforceable in such jurisdiction, and such portion shall then be applicable in such modified form in such jurisdiction). If, notwithstanding the foregoing, any such portion of these Terms would be held to be invalid, prohibited or unenforceable in any jurisdiction for any reason, such portion, as to such jurisdiction only, shall be ineffective to the extent of such invalidity, prohibition or unenforceability, without invalidating the remaining provisions set forth in these Terms. No narrowed construction, modification or invalidation of any portion of the Terms shall affect the construction, validity or enforceability of such portion in any other jurisdiction.
No Waiver. No waiver by reAlpha of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or of any other term or condition, and reAlpha’s failure to assert or delay in asserting any right or demand compliance with any provision of these Terms shall not be deemed to constitute a waiver of any such right or provision.
Force Majeure. reAlpha shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond its reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation, or third party acts or omission.
Assignment. These Terms are personal to you and are not assignable, transferable, or sublicensable by you except with our prior written consent. reAlpha may assign, transfer, or delegate any of its rights and obligations hereunder without consent.
Agency. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms, and neither party has any authority of any kind to bind the other in any respect.
Headings. The section and paragraph headings in these Terms are for convenience only and shall not affect their interpretation.
Third Party Rights. These Terms are for the benefit of reAlpha and our vendors, and suppliers, and our and their officers, directors, employees, affiliates, agents, licensors, and suppliers. Each of these entities and individuals shall have the right to assert and enforce these Terms directly against you on its or their behalf.‍
Entire Agreement. These Terms constitute the entire agreement regarding the Services, superseding any prior understandings — unless expressly incorporated.

CLAIRE TERMS OF USE

Last Updated on: April 24, 2024.

INTRODUCTION

These Terms of Use (“Terms of Use” or “Agreement”), along with our Privacy Policy constitute a binding agreement established by and between a Customer (hereinafter referred to also as “you”, “Subscriber”), and Claire (“Claire,” a product by reAlpha Tech Corp collectively, “reAlpha”, “us” or “we”) jointly referred to as “Parties”.

By “accepting” (checking the box below) and your continued use of the Site, you agree to be bound by this Agreement. All information or content provided by You must conform to all applicable laws and regulations.

These Terms of Use may be amended by reAlpha from time to time. By continuing to use the Services provided by reAlpha, you thereby acknowledge, agree to, and consent to such amendment.

BY SUBMITTING ANY INFORMATION THROUGH OR BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND TO BE BOUND BY THESE TERMS OF USE.

YOU MAY NOT SUBMIT ANY INFORMATION OR USE THE SERVICES IF YOU (A) DO NOT AGREE TO THESE TERMS OF USE, (B) ARE NOT AT LEAST 18 YEARS OF AGE, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THE SERVICES BY APPLICABLE LAW.

If you are entering into this Agreement on behalf of a company, organization, or another legal entity, you represent and warrant that you have the legal authority to bind this company, organization or another legal entity and its affiliates by the Agreement.

DEFINITIONS
1. “Service”' means any service provided to you by Claire (a reAlpha product), as applicable, that you have purchased or to which you have subscribed.
2. “Service Data” means all data extracted from any website by Claire as the outcome of Service delivery, including data received through web scraping or crawling, software or platform services, API, or other mechanisms through the Service.
THE USER’S ACCOUNT
1. Certain parts of the Services require an account. By using reAlpha’s services You agree not to provide inaccurate, misleading or false information in connection with your use of the Services, and in particular, in connection with your account. If information you have provided to us subsequently becomes inaccurate, misleading or false, you will promptly notify us of such change.
2. Before creating an account, you must accept these Terms of Use and Privacy Policy. Our agreement for Services is based on the terms set out in this Terms of Use. Until you terminate use of the Services, you will be bound by these Terms of Use.
3. You may never allow anyone else to use your account. If you have reason to believe that your account is no longer secure, then you must immediately notify reAlpha.
USER CONTENT
1. Services may provide you an opportunity to post, upload, display, link to or otherwise make user content available to us or third parties.
2. You represent and warrant that you own all intellectual property rights in such content, that you are authorized to publish the content, and that you are authorized to permit (and do permit) reAlpha to publish the content and exploit all intellectual property rights in and to that content. In conjunction with your submission of content to Us, you hereby grant reAlpha and other users of the Services an irrevocable, worldwide, perpetual, nonexclusive, royalty-free, sub-licensable and transferable license to that content, including a license to use, copy, distribute, prepare derivative works, display in public and publicly perform the content. reAlpha’s license in connection with the content you submit extends to any commercial use of that content, at our sole and absolute discretion.
3. You acknowledge and agree that all your communications within any forums or chat areas in the Services may be even public (for public comments) or not confidential (reAlpha may have access to the communication content), and you have no expectation of privacy regarding your use of such chat areas. We are not responsible for information that you choose to share on the forums or chat areas, or for the actions of other parties. Use of the user content that is or contains personal data will comply with the Privacy Policy.
ACCOUNT SUSPENSION OR TERMINATION
1. You can terminate this agreement for the use of Services at any time by contacting us at support@realpha.com. Termination will not affect already existing rights or obligations to Us or to you.
2. We may cancel or suspend your access, at our sole discretion, to the Services at any time if you do not accept, or materially breach these Terms of Use. If we suspend or cancel your access to the Services and these Terms of Use under this Section, then we will not have any obligations or liabilities to you at all.
3. If your access to any Services is terminated, in whole or in part, permanently due to a reason outside of your control, any notice will be posted on our Website. In the event of this termination, reAlpha disclaims any obligations or liabilities related to your use of the Services.
4. We reserve the right to terminate any account that has been inactive for at least 30 days.
THIRD PARTY WEBSITES
1. The Services contain links to websites, services and content owned and/or operated by third parties. Any separate charges or obligations that you may incur in your dealings with these third parties are your sole responsibility. We are not responsible for any such third-party websites, services or content and do not have control over any materials made available by them. Our inclusion of a link to a third-party website, services or content in the Services does not in any way imply our endorsement, advertising, or promotion of such websites, services or content or any materials made available by them. By accessing a third-party website, services or content, you accept that we do not exercise any control over such websites, services or content and have no responsibility for them. The third-party sites may collect data or solicit personal information from you. We are not responsible for privacy policies, or for the collection, use or disclosure of any information those sites may collect.
2. We do not warrant or endorse and do not assume and will not have any liability or responsibility to you or any other person for any third-party products, services, content, materials or websites. Please note that the applicable third party is fully responsible for all goods and services it provides to you and for any and all damages, claims, liabilities, and costs it may cause you to suffer, directly or indirectly, in full or in part.
CHANGES IN THE SERVICES
1. We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Services thereafter.
2. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.
OWNERSHIP AND INTELLECTUAL PROPERTY
1. The Services and any elements thereof, including, but not limited to documentation, databases and software code (including source and object code) of the Services are owned or licensed by reAlpha and are protected by copyright, trademark, patent, trade secret, and/or other intellectual property rights. Unless otherwise stated, reAlpha retains all rights, title, and interest in any code or other data generated through the Services. All such rights are reserved.
2. These Terms of Use only grant you a limited right to use the Services to the extent specified herein. These Terms of Use do not grant you any right of ownership in or to the Services or any element thereof. In particular, you acknowledge and agree that you shall have no ownership or other property right or interest in the account or any content that appears in the Services, or any other content associated with the account.
3. You agree not to delete or in any manner alter the copyright, trademark, patent, trade secret or other proprietary rights notices or markings which may appear in the Services.
4. DMCA; Claims of Copyright Infringement. We respect the intellectual property rights of others and ask that everyone using the Services do the same. Anyone who believes that their work has been reproduced on the Services in a way that constitutes copyright infringement may notify our copyright agent in accordance with Title 17, United States Code, Section 512(c)(2), by providing the following information:
  ‍
  (i) Identification of the copyrighted work that you claim has been infringed;
  (ii) Identification of the material that you claim is infringing and needs to be removed, including a description of where it is located on the Services so that the copyright agent can locate it;
  (iii) Your address, telephone number, and if available, e-mail address, so that the copyright agent may contact you about your complaint; and
  (iv) A signed statement that the above information is accurate, that you have a good faith belief that the identified use of the material is not authorized by the copyright owner, its agent, or the law and, under penalty of perjury, that you are the copyright owner or are authorized to act on the copyright owner’s behalf in this situation.
  
  Notices of copyright infringement claims should be sent as follows:
  
  By mail:
  reAlpha Tech Corp.
  6515 Longshore Loop, Suite 100
  Dublin, OH 43017
  Attention: Copyright Agent
  
  By e-mail:
  Email to: support@realpha.com
  
  If you give notice of copyright infringement by e-mail, we may begin investigating the alleged copyright infringement; however, we must receive your signed statement by mail or as an attachment to your e-mail before we are required to take any action.
LIMITED LICENSE
1. On condition of your acceptance of these Terms of Use, We grant you a non-exclusive, limited, non-transferrable, non-sub-licensable, freely revocable license to use the Services for your personal, non-commercial use only. reAlpha reserves all rights not expressly granted herein. We also reserve the right to terminate at any time your license to use the Services for any reason.
2. The Services are licensed, not sold to you. For the avoidance of doubt, you acknowledge and agree that we and our licensors retain ownership of the Services even after their installation on your device.
3. The license to use the Services referred remains in effect until terminated by you or us in case of account termination or suspension by us, subject that the license will automatically terminate without notice from us if you in any way breach any provision of these Terms of Use. Upon termination of the license for any reason and on any basis, you must cease all use of the elements of Services.
4. By using Claire or other reAlpha’s Services, you give reAlpha permission to use your company’s name and/or logo on our website and other marketing materials identifying you as one of our customers. No endorsement or affiliation is implied, and your trademarks and copyrights remain your property.
CONDUCT AND PROHIBITED ACTIVITIES
1. You agree that you are responsible for your own conduct while using the Services and for your content, and for any consequences thereof. In addition, you agree not to do any of the following, unless and to the extent it is expressly permitted by the provisions of these Terms of Use or by applicable law:
  1. impersonating another person or entity, including submitting false information to reAlpha;
  2. accessing or using the Services in an unlawful way or for any unlawful purpose;
  3. using the Services in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party;
  4. transmitting any data, materials, content or information which is libelous, defamatory, obscene, fraudulent, false or contrary to the ownership or intellectual property rights of any other person, or otherwise unlawful;
  5. transmitting any viruses, malware, or other malicious code in the Services;
  6. copying or reproducing the Services or any element thereof in any form or by any means;
  7. disassembling, decompiling, reverse engineering or otherwise attempting to discover the source code of, modifying or creating derivative works of the Services or any element thereof (including, but not limited to, any software that is element of the Services);
  8. selling, renting, lending, leasing, distributing, transferring, licensing, sublicensing or otherwise making available any part of the Services to any third party;
  9. using the Services for creating any product, service or software that is, directly or indirectly, competitive with or in any way a substitute for any services, product or software offered by reAlpha;
  10. using any proprietary information or interfaces of reAlpha or other intellectual property of reAlpha in the design, development, manufacture, licensing or distribution of any applications, accessories or devices for use with the Services;
  11. misrepresenting the source of ownership of the Services;
  12. scraping, building databases or otherwise creating temporary or permanent copies of any data or information derived from the Services;
  13. exploiting the Services or any element thereof for any commercial purposes or in a manner not permitted by these Terms of Use;
  14. interfering with, or disrupting, the Services or any element thereof;
  15. collecting, storing or sharing any personally identifiable information of other users from the Services without their express permission;
  16. exploiting the Services in any unauthorized way whatsoever, including without limitation, by trespass or burdening network capacity;
2. We retain the right to monitor the Services or user-generated content for the purpose of complying with applicable laws or other legal requirements. We reserve the right to remove or disable access to any user content that is stored in the Services, at any time and without notice. reAlpha may remove any user content at our sole discretion or any content in violation of these Terms of Use. In addition, we retain the right to disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy. We retain the right to investigate violations of these Terms of Use or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users and others who violate the law.
3. Failure to follow the rules will be considered a breach of these Terms of Use, which could lead to suspension and/or termination of your access to the Services permanently.
WARRANTY.
1. You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Services will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES IS AT YOUR OWN RISK. THE SERVICES, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

RELEASE AND LIMITATION OF LIABILITY.
1. TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SERVICE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
2. reAlpha shall not be held liable for any claims by third parties arising from your use of the Services or any data presented through the Services, nor shall we be liable for any alleged copyright or other intellectual property infringement arising from your use of the Services or data presented through the Services. You agreed that any claims or damages that you may have against reAlpha shall only be enforceable against the legal entity and not any of its officers, directors, employees, contractors, representatives, or agents.
3. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF REALPHA AND ITS AFFILIATES EXCEED THE GREATER OF $500 (USD). THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND WHETHER OR NOT REALPHA HAS BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT YOU MAY NOT RECOVER FROM REALPHA ANY LOSS OR DAMAGE ATTRIBUTED TO, OR AMOUNT PAID BY, ANY USER, USER’S REPRESENTATIVE, OR OTHER.
4. THE LIMITATIONS SET FORTH IN THIS SECTION 12 WILL NOT LIMIT OR EXCLUDE LIABILITY FOR THE GROSS NEGLIGENCE, FRAUD OR INTENTIONAL MISCONDUCT OF REALPHA FOR ANY MATTERS IN WHICH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. ADDITIONALLY, BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH JURISDICTIONS, SUCH LIABILITY SHALL INSTEAD BE LIMITED TO THE FULL EXTENT PERMITTED BY LAW.
INDEMNITY.
1. To the extent allowed by law, you agree to indemnify, defend and hold reAlpha its agents, affiliates, subsidiaries, directors, officers, employees, and applicable third parties (e.g., all relevant Partner(s), licensors, licensees, consultants, and contractors) (“Indemnified Person(s)”) harmless from and against any third party claim, liability, loss, and expense (including damage awards, settlement amounts, and reasonable legal fees), brought against any Indemnified Person(s), arising out of your use of the Services and/or your breach of any of these Terms. You acknowledge and agree that each Indemnified Person has the right to assert and enforce its rights under this Section directly on its own behalf as a third-party beneficiary. If you are a California resident, you waive California Civil Code §1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”
FINAL PROVISIONS
Governing Law
1. To the fullest extent allowed by law, the laws of the State of California will govern these Terms of Use and to any disputes or issues that relates to or arises from any aspect of our relationship, including, without limitation, your use of the Services, all marketing related to the Services, any licensed content, and all matters relating thereto (including ReAlpha ‘s Privacy Policy and all other terms incorporated into these Terms of Use) or any other agreement between you and reAlpha, without regard to or application of California’s conflict of law provisions, and to the extent allow by law, without regard to any other state’s public policy arguments. To the fullest extent allowed by law, any cause of action by either party that arises out of or is related to the Services must commence within two (2) years after the conduct that caused the Dispute (as defined below in 15.2.1.) otherwise, such cause of action is permanently barred.
Severability
1. If any part of these Terms of Use is found to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions, including the validity of Section 14.6.
2. These Terms of Use govern our relationship with you (and vice versa). It does not create any rights for anyone else unless explicitly stated otherwise in these Terms of Use.
Assignment
1. We may assign, subcontract or transfer our agreement to a third party or another member of our group in our sole discretion for the support of the Services, as part of any reorganization or merger or for other business reasons.
Waiver
1. No failure or delay by us or you to exercise any right or remedy provided under these Terms of Use or by law will constitute a waiver of that or any other right or remedy, nor will it preclude or restrict the further exercise of that or any other right or remedy, unless explicitly stated otherwise in these Terms of Use. No single or partial exercise of such right or remedy by us or you will preclude or restrict the further exercise of that or any other right or remedy.
2. Sections 3, 4, 7, 11, 12, 13, 14, 15 inclusive, and, those other Sections that by their terms apply after these Terms of Use end, will survive any termination or cancellation of these Terms of Use.
Entire Agreement
1. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

TERMS SPECIFIC FOR U.S. USERS
1. TERMS NOT APPLICABLE TO U.S. USERS. If you access the Services from the United States or are a resident of the United States (“U.S. User”) provisions set forth in 17 above do not apply to you. Please refer to the provisions stipulated below for your rights and obligations as a U.S. User.
2. BINDING ARBITRATION AND CLASS ACTION WAIVER. READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING WAIVING YOUR RIGHT TO FILE A LAWSUIT IN COURT OR TO PURSUE CLAIMS IN A CLASS, GROUP OR REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL. THESE BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS APPLY TO YOU IF YOU ARE A U.S. USER.
  1. To the fullest extent allowed by law, you and reAlpha agree to submit all Disputes between us to individual, binding arbitration pursuant to the provisions in this Section 19.2.1 A “Dispute” means any dispute, claim, or controversy (except those specifically exempted below) between you and reAlpha that in any way relates to or arises from any aspect of our relationship, including, without limitation, your use of the Services, all marketing related to the Services, any licensed content, and all matters relating to or arising from these Terms of Use (including reAlpha ‘s Privacy Policy and all other terms incorporated into these Terms of Use) or any other agreement between you and reAlpha, including any disputes over the validity, enforceability, or interpretation of this agreement to arbitrate. Our Dispute shall be subject to these BINDING ARBITRATION AND CLASS ACTION WAIVER provisions regardless of whether the Dispute is based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, and negligence), or any other legal or equitable theory. This includes claims or requests for relief that accrued before you agreed to these Terms of Use. You and we understand that there is no judge or jury in arbitration and that court review of an arbitration award is limited.
  2. Notice of Dispute: Prior to initiating arbitration, you must first send a written Notice of Dispute by certified mail to reAlpha at: reAlpha Tech Corp., ATTN: Legal Department, 6515 Longshore Loop Suite 100, Dublin, OH 43017. The Notice of Dispute must include the following at a minimum: (a) your name, email address used to create an account with the Services, (b) a detailed description of your claim or Dispute with reAlpha, including dates, (c) the specific damages or other remedy or remedies that you are seeking. If we have a dispute with you, we must first send a written Notice of Dispute detailing the dispute and sending it to your email address, which you indicated in your account with the Services. If the claim detailed in either parties’ Notice of Dispute is not resolved within thirty (30) days of sending the Notice of Dispute that conforms with these requirements, then you or reAlpha may commence arbitration according to the requirements in these Terms (the “Initial Dispute Resolution Period”).
  3. If a Dispute cannot be resolved through negotiations during the Initial Dispute Resolution Period, then either party may initiate binding arbitration as the sole means to formally resolve the Dispute, unless an exception or exclusion applies as stated below. The arbitration will be administered by a single arbitrator by JAMS in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the “JAMS Rules”) effective as of the date of the Notice of Dispute, the current version of which are available at the JAMS website, http://www.jamsadr.com/rules-streamlined-arbitration, as modified by this Agreement. If, for any reason, JAMS is unable to provide the arbitration, then except as otherwise stated below, you or we may file the Dispute with any national arbitration company that handles consumer arbitrations following procedures that are substantially similar to the JAMS Rules.
  4. Unless contrary to JAMS Rules, Arbitration hearings may be conducted by videoconference unless the arbitrator believes an in-person hearing is necessary. In such instances, the location of an arbitration hearing will be decided pursuant to the JAMS Rules. For Users outside the United States, arbitration shall be initiated in Columbus, Ohio, and you and ReAlpha agree to submit to the personal jurisdiction of any federal or state court in Columbus, Ohio, in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. In an arbitration, the arbitrator shall allow dispositive motions.
  5. The arbitrator will make a decision in writing but need not provide a statement of reasons unless requested by a party. The arbitrator must follow applicable law. The decision of the arbitrator shall be final and binding on you and ReAlpha, and any award of the arbitrator may be entered in any court of competent jurisdiction. To the greatest extent allowed by law, the arbitrator shall determine the scope, validity, interpretation and enforceability of this arbitration agreement, including whether a Dispute is subject to arbitration. The arbitration shall be governed by the Federal Arbitration Act.
  6. Class Action Waiver: TO THE FULLEST EXTENT ALLOWED BY LAW, YOU AND REALPHA AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, GROUP, OR CLASS ARBITRATION, AS A PRIVATE ATTORNEY GENERAL, CONSOLIDATED ACTION, REPRESENTATIVE ACTION, OR OTHERWISE SEEK TO RECOVER LOSSES INCURRED BY A THIRD PARTY. To the extent applicable law does not allow the waiver of certain claims, but permits those claims to be arbitrated, then such claims shall be resolved in arbitration. To the extent allowed by law, the arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity, including injunctive relief.
    1. Notwithstanding anything to the contrary herein, if the arbitrator may not legally adjudicate or award a particular legal or equitable claim or remedy, such claim or remedy shall be stayed until all other claims and remedies are final and the arbitration completed, after which the federal or state court may adjudicate the remaining claim and, if meritorious, award the remaining remedy. In doing so, the federal or state court is bound under the principles of claim or issue preclusion by the decision of the arbitrator.
    2. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding, or preside over any proceeding involving more than one individual.
  7. If the prohibition against class, group or collective actions is found to be unenforceable for any reason, the entire Section 15.2.1 of this Terms of Use (but only Section 15.2.1) shall be null and void.
  8. EXCEPTION – MASS ARBITRATION: Notwithstanding the parties’ decision to have arbitrations administered by JAMS, if 20 or more demands for arbitration are filed relating to the same or similar subject matter and sharing common issues of law or fact, and counsel for the parties submitting the demands are the same or coordinated, you and reAlpha agree that this will constitute a “Mass Arbitration.” If a Mass Arbitration is commenced, you and reAlpha agree that it shall not be governed by JAMS Rules or administered by JAMS. Instead, a Mass Arbitration shall be administered by FedArb, a nationally recognized arbitration provider, and governed by the FedArb Rules in effect when the Mass Arbitration is filed, excluding any rules that permit arbitration on a class-wide basis (the “FedArb Rules”), and under the rules set forth in these Terms of use. The FedArb Rules are available at https://www.fedarb.com/ or by calling 1-650-328-9500. You and ReAlpha agree that the Mass Arbitration shall be resolved using FedArb’s Framework for Mass Arbitration Proceedings ADR-MDL, available at https://www.fedarb.com/. If for any reason the provisions in this Section 15.2.8 are found to be unenforceable, or if for any reason FedArb declines to administer the Mass Arbitration, then the Dispute comprising the Mass Arbitration shall be administered by JAMS according to the JAMS Rules and consistent with the provisions of Section 15.2.3 of this Agreement, or in small claims court.
  9. 30 Day Right to Opt Out: you have the right to opt-out and not be bound by the arbitration agreement in this Section 15.2.1 by sending us a written notice via U.S. Mail, or by any available nationally recognized delivery service (e.g., UPS, Federal Express, etc.) to reAlpha Tech Corp., ATTN: Legal Department, 6515 Longshore Loop Suite 100, Dublin, OH 43017. You must sign and date the notice, and include in it your name, address, user ID, and a clear statement that you are opting out of this arbitration agreement. The notice must be sent within 30 days of the date on which you first access or use the Services agree to these Terms of Use; otherwise, you shall be bound in accordance with Section 15.2.1. If you opt-out of these arbitration provisions, reAlpha also will not be bound by them.
3. NOTICE FOR CALIFORNIA USERS: Under California Civil Code Section 1789.3, users of the Services from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.
TERMS SPECIFIC FOR EUROPEAN UNION RESIDENTS
1. You may receive data regarding European Union Residents (such as their name, job title, or contact information), which we refer to below as “EU Service Data.” If you do so, you agree that you will only use the EU Service Data in either of the following two situations:
  1. in order to perform reasonable and actual data validation or hygiene or updating of your own legally obtained customer database.
  2. pursuant to explicit consent from the data subject of the Service Data, sufficient to comply with the consent requirements of the General Data Protection Regulation (“GDPR”).
2. When you receive or use EU Service Data, you understand and agree that you are the data controller, and we are your data processor, as those terms are used under the GDPR. You will obtain from each data subject (e.g., the persons in your customer database) all required consents, made available all required data subject rights, and otherwise comply with all provisions of the GDPR applicable to data controllers.
3. You also agree that you will not provide any personal data to us regarding any resident of the European Union unless you have obtained legally sufficient consent to do so from the data subject of that personal data.
4. For customers that are located in the European Union or the European Economic Area, the Standard Contractual Clauses adopted by the European Commission, with reAlpha, which provide adequate safeguards with respect to the personal data processed by us under this Agreement and pursuant to the provisions of our Data Processing Agreement apply.
5. This Section supersedes and takes precedence over any separate agreement or terms that we may enter into with you, regarding any data licensed from you to us, or from us to you.
6. If the Service is not working properly, you can inform us via mail to the e-mail address specified in Section 17.
7. Your complaint shall contain your contact information and description of the reason for the complaint.
8. We will respond to the complaint within 14 (fourteen) days after its receipt.
9. Immediately after considering the complaint, but not later than within the period specified above, we will provide you with a response regarding the complaint. We will send the response by the same way by which we received your complaint, unless you specified another way.
10. We may ask you to provide additional information if it is necessary to investigate the complaint.
11. It is possible to resolve disputes electronically via the ODR Internet platform of the European Union (platform address: http://ec.europa.eu/consumers/odr/), which allows for submitting complaints and pursuing claims.

CONTACT INFORMATION. If you have any questions about these Terms of Use, please contact us at support@realpha.com or by mailing us at reAlpha, 6515 Longshore Loop Suite 100, Dublin, OH 43017.